âť“1. What is seller fraud?

Seller fraud occurs when a buyer, another seller, or even a third party engages in deceptive behavior that harms a legitimate seller. Common examples include:

  • Chargeback fraud (“friendly fraud”)
  • Fake item-not-received (INR) claims
  • Return fraud (returning a different or damaged item)
  • Account takeover (hacked seller account)

âť“2. What are signs of a fraudulent order?

Look out for:

  • Large quantity or high-value order from a new buyer
  • Mismatched shipping & billing address
  • Requests to ship to a different country than listed
  • Rush shipping with vague communication
  • Repeated failed payment attempts

âť“3. What should I do if I suspect fraud before shipping?

  • Don’t ship yet.
  • Contact Miinoor support team immediately.
  • Verify the buyer’s address and message history.
  • Cancel the order if it’s clearly suspicious (based on platform policy).

âť“4. What if a buyer claims they didn’t receive the item?

  • Check if the package shows as delivered (via tracking).
  • Provide tracking number and proof of delivery to Miinoor support team.
  • Avoid issuing refunds without going through the official claim process.

âť“5. What is “return fraud”?

Return fraud includes:

  • Returning a different item (e.g., a fake or damaged one)
  • Sending back an empty box
  • Claiming the return was sent, but not actually shipping it

What to do:

  • Document unboxing of returns (video/photo evidence)
  • Use tamper-evident packaging or serial numbers
  • Report immediately to Miinoor support team

âť“6. How can I protect my account from fraud?

  • Don’t share login credentials
  • Monitor orders and messages regularly
  • Set clear policies for shipping and returns

âť“7. Can I appeal a fraud claim against me?

Yes, most platforms allow sellers to appeal:

  • Provide documentation (e.g., tracking, proof of delivery, photos)
  • Write a clear explanation
  • Act within the deadline provided

âť“8. What happens if fraud is confirmed?

  • Miinoor support team may step in to refund the buyer.
  • Your account may be temporarily or permanently restricted if fraud is suspected on your part.
  • You may need to work with the shipping carrier, file police reports, or report the fraud to agencies (like the FTC, IC3, etc.).